Shipping Policy — Palctaore

Last Updated: August 28, 2026

At Palctaore, we are committed to providing a smooth, convenient, and reliable shopping experience. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

We generally aim to process orders within 1–3 business days. Orders placed on weekends or holidays may begin processing on the next business day.

During holidays, promotional events, or periods of unusually high order volume, processing may take additional time.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Within the United States

Palctaore currently focuses on shipping orders within the United States.

Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.

Estimated delivery times may vary depending on:

• Your shipping address

• Shipping method selected

• Carrier operating conditions

• Weather

• Holidays

• Unexpected transportation delays

Please consider the estimated delivery timeframe shown at checkout as an estimate rather than a guaranteed delivery date.

3. Shipping Costs

Shipping costs, if applicable, are calculated and displayed during checkout based on your order and delivery address.

From time to time, Palctaore may offer promotional or free-shipping offers. Any applicable promotion will be displayed on our website or during checkout.

4. Order Tracking

When tracking is available, we will send tracking information to the email address provided with your order.

Please note that tracking information may take some time to become active after the carrier receives and scans the package.

If your tracking information has not updated for an extended period, please contact our customer support team so we can assist you.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you notice that your address is incorrect, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Palctaore cannot guarantee delivery when an incorrect or incomplete address has been provided.

6. Delayed Shipments

Although we work to process and ship orders promptly, delivery delays can occasionally occur because of circumstances outside our control, including carrier delays, severe weather, holidays, transportation disruptions, or other unforeseen circumstances.

If your order is delayed, please first check the tracking information provided by the carrier. You can also contact us if you need additional assistance.

7. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, we recommend checking around your delivery location and contacting the carrier for additional information.

If you still cannot locate the package, contact us at:

Email: hahbasnsjaj@gmail.com
Phone: 718-564-7378

We will review the available order and tracking information and assist you where possible.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Your order number

• A description of the damage

• Clear photographs of the product and packaging

Our team will review the information and determine the appropriate resolution according to our return and refund policy.

9. Multiple Items in an Order

Depending on product availability and fulfillment requirements, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking information.

10. International Shipping

At this time, Palctaore primarily serves customers within the United States. International shipping is not currently guaranteed or generally offered unless specifically stated at checkout.

11. Contact Us

If you have any questions about shipping or your order, please contact our customer support team.

Palctaore
📧 Email: hahbasnsjaj@gmail.com
📞 Phone: 718-564-7378

We appreciate your business and thank you for choosing Palctaore.